Privacy Notice

Engtech Analytics Limited Privacy Notice (Last Updated: 3rd September 2024)

This privacy notice tells you what to expect us to do with your personal information:

• Contact details
• What information we collect, use and why
• Lawful bases and data protection rights
• Our lawful bases for the collection and use of your data
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

• Post: 7 Albert Buildings, 49 Queen Victoria Street, London, EC4N 4SA, England, United Kingdom
• Telephone: +31 (0)615 224021
• Email: james.wardrop@pipelinesentry.com

What Information We Collect, Use and Why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Occupation
• Payment details (including card or bank information for transfers and direct debits)
• Financial data (including income and expenditure)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and
  use our website, products and services)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Account access information
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences
• Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Addresses
• Profile information
• Marketing preferences
• Purchase or account history
• Website and app user journey information
• IP addresses

We collect or use the following personal information for recruitment purposes:

• Contact details (for example, name, address, telephone number or personal
  email address)
• National Insurance number
• Employment history (for example, job application, employment references or
  secondary employment)
• Education history (for example, qualifications)
• Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history

Lawful Bases and Data Protection Rights

Under United Kingdom (UK) data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK General Data Protection Regulation (GDPR). You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your Right of Access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your Right to Rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your Right to Erasure: You have the right to ask us to delete your personal information. You can read more about this right here.
• Your Right to Restriction of Processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your Right to Object to Processing: You have the right to object to the processing of your personal data. You can read more about this right here.
• Your Right to Data Portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your Right to Withdraw Consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate Interests: We are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are where we use your data for the purpose of marketing our services to you and you may unsubscribe from these marketing communications.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate Interests: We are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are when you send a query, complaint or claim using our website, you will provide us with personal data such as your contact information, so that we can respond to your query, complaint or claim. We may also use your personal information to correspond with you about the services we offer.

Where We Get Personal Information From

• Directly from you
• Publicly available sources
• Previous employment
• Market research organisations
• Providers of marketing lists and other personal information
• Suppliers and service providers
• Third parties such as partners to carry out a contract with you

How Long We Keep Information

We will keep your data in relation to the lawful basis we have collected it for as long as it is reasonably required. In certain circumstances such as having a legal or regulatory obligation to do so, we may retain your data.

Who We Share Information With

• Data Processor: We contract a third-party software company based outside the European Economic Area (EEA), who provide us with our customer relationship management system. This company may have access to your personal information in the course of providing us with their services but your personal data is stored within the EEA.
• Relevant Professional Advisors: Such as legal advisors and professional consultants.
• Third Parties: Where third parties process data on our behalf, they will not use your personal information for their own purposes and we only permit them to use it in accordance with our instructions and the law. We have appropriate safeguards in place to protect personal data transferred outside the EEA.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO:

• The ICO’s Address: Information Commissioner’s Office, Wycliffe House​, Water Lane​, Wilmslow​, Cheshire​, SK9 5AF, England, United Kingdom
• The ICO's Helpline Number: +44 (0)3031 231113
• The ICO's Website: https://www.ico.org.uk/make-a-complaint